What does it mean to suspend someone’s access to my vault?
For security purposes, the only individuals that can access items in your vault are those that you have specifically invited. Only individuals that have been invited and accepted that invitation to your vault can be suspended. Suspending someone prevents them from seeing any of the shared documents, people, places, or things that you've shared with them. If you have added a co-owner to your vault, that individual can also suspend invited people from gaining access.
How do I suspend someone from my vault?
There are multiple ways to quickly suspend someone from accessing your vault.
Navigate to the People section, and identify the person to suspend.
Choose the 3-dot menu on the person card and then select Suspend Access.
In the modal, select the Suspend button to complete the action or Cancel to return to the People section.
It is also possible to suspend a user in real-time when they attempt to access your vault. If you have notifications enabled, you can follow the link in the email notification sent by Prisidio or suspend directly from the push notification on your mobile device.
Will suspended users be easy to identify?
When a user is suspended, the banner on their person card will be red. A red Suspended badge will also appear on their person card.
Can I unsuspend someone from my vault?
Yes, simply select the 3-dot menu button for your suspended person and choose Restore Access. When someone is unsuspended from your vault, they will regain access to any items that were shared with them prior to being suspended. If there are vault items that you no longer wish to share with that person you will need to un-share them. See our article on sharing here.
Is it possible to suspend myself as a vault owner?
No. It is not possible to suspend yourself as a vault owner. It is also not possible for a vault co-owner to suspend a vault owner. Invited users in a vault do not have permission to suspend or unsuspend someone from a vault, and they also do not see the suspended status of anyone else.
Will I be notified if a suspended user tries to access my vault?
Yes! If you have notifications enabled, you will see all attempts to access your vault. To receive those notifications as either the vault owner or co-owner, choose your profile image or initials in the upper-right corner of your vault. Select Manage My Account, then choose Notifications. Select User accessed vault to view options. Choose the radio buttons for the various alert types you wish to receive. Push notifications will prompt on your mobile device, and Email will send an alert to the email address associated with your Prisidio account. In-App notifications can be viewed when logged in to Prisidio.
You may need to enable notifications for the Prisidio app on your mobile device. This can be done on both iOS and Android under device settings.
Any vault access attempts will also be recorded in the activity history of the vault. If you do not have notifications enabled you won’t be immediately alerted to this activity, but that history is always available. While logged in to your vault, select the Vault Settings gear icon in the top right of the screen and then choose Activity History. All attempted vault access will be listed.
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