Find answers to common questions about your AARP Digital Vault.
What is an AARP Digital Vault?
An AARP Digital Vault is a streamlined version of Prisidio, designed to provide users with the core functionality of our digital vault while maintaining simplicity and affordability. It is a secure digital vault that helps you store, organize, and share important documents, personal information, and key details about the people, places, and things that matter most to you. With an AARP Digital Vault, you can access your essential information anytime, anywhere, and securely share it with trusted individuals when needed.
How do I manage my AARP Digital Vault subscription?
To make changes to your AARP Digital Vault subscription, including adjustments to your account details or billing preferences, sign into AARP.org, navigate to My Account, and select the appropriate tab.
Can I upgrade from the AARP Digital Vault plan?
Yes! The AARP Digital Vault Unlimited plan provides the full suite of Prisidio’s digital vault features, ensuring users can securely store and organize as much information as they need. Unlike the standard AARP Digital Vault plan, the Unlimited version removes restrictions on the number of documents, people, places, and things you can add while unlocking advanced features to help you manage your vault more effectively.
What email address do I use to log in to my AARP Digital Vault?
By default, the email address you use to create your AARP Digital Vault account is the same as your AARP.org email address that was used to sign up for the AARP Digital Vault subscription. If you change your AARP.org email address, you will need to change your AARP Digital Vault email address if you want them to match.
What password do I use to log in to my AARP Digital Vault?
Your password to log in to your AARP Digital Vault can be different than the password you use to log in to AARP.org. When you initially register your AARP Digital Vault account, you choose your password. In keeping with good password practices, it is strongly recommended you use a unique password for your AARP Digital Vault.
If I change my AARP.org email address, will my AARP Digital Vault email address automatically update to match?
No. If you change your AARP.org email address, you will need to change your AARP Digital Vault email address if you want them to match.
Who can I contact for support?
For questions related to your AARP Digital Vault subscription, including billing, entitlements, or cancelation, contact the AARP Customer Care team at 1-888-687-2277 or visit their help center.
For assistance with the AARP Digital Vault application, including functionality questions or technical issues, please contact the Prisidio Customer Support team at support@prisidio.com or 1-800-708-5017. You can also visit the Prisidio help center.